Refund and Cancellation Policy
Last updated: 5 August 2026
This policy applies to all payments made through www.hijack.co.in ("Hijack"), operated by Jack Stephen Tucker.
Summary
If your song request is not performed, you get your money back in full. Automatically. Every time.
You do not need to ask, file a claim, or contact us. The refund is triggered by the system the moment a request is declined or the performance ends without it being played.
1. When you are entitled to a full refund
You receive an automatic full refund of your service fee in each of the following cases:
| Situation | Refund |
|---|---|
| The Performer declines your request | Full refund, automatic |
| The performance ends before your request is reached | Full refund, automatic |
| The performance is cancelled or cut short after you have paid | Full refund, automatic |
| A technical fault prevents your request from being delivered | Full refund, automatic |
| You were charged more than once for the same request | Full refund of the duplicate, automatic |
| Your payment succeeded but no request was recorded | Full refund, automatic |
This applies equally to standard requests and priority requests. A priority request buys a higher position in the queue, not a guarantee of performance — so if a priority request is declined or not reached, it is refunded in full on the same terms.
2. When a refund is not due
A refund is not due once the Performer has performed the requested song. At that point the service has been delivered.
Requests submitted using the free option involve no payment and therefore no refund.
We may decline to refund, and may restrict access to the Service, where a payment is found to be fraudulent or in breach of our Terms of Service.
3. Cancelling a request
You may cancel a paid request at any time before the Performer has accepted it, from the request queue screen. A cancelled request is refunded in full and automatically.
Once the Performer has accepted a request, it can no longer be cancelled, because the Performer has committed to performing it.
4. How and when refunds are paid
Refunds are initiated automatically within 24 hours of the triggering event. No action is required from you.
Refunds are returned to the original payment method used. We cannot refund to a different account, card, or UPI ID.
Once initiated, the time for the money to reach you depends on your bank or payment provider:
| Payment method | Typical time to reflect |
|---|---|
| UPI | 3-5 working days |
| Debit card / Credit card | 5–7 working days |
| Net banking | 5–7 working days |
| Wallets | 3-5 working days |
These timelines are set by your bank and the payment network, not by us. Our part — initiating the refund — is complete within 24 hours.
5. Amount refunded
Refunds are always for the full amount you paid. We do not deduct processing fees, service charges, or any other amount from a refund.
6. Currency
All payments and refunds are made in Indian Rupees (INR).
7. If your refund has not arrived
If a refund has not reached you within 10 working days of the request being declined, contact us with the date and amount of the transaction and, if you have it, the transaction reference:
Email: info@hijack.co.in
Phone: +91 70211 95951
We will acknowledge within 48 hours and investigate with our payment provider. If the delay is on our side, we will resolve it within 7 working days.
8. Grievances
If you are not satisfied with how a refund has been handled, escalate to our Grievance Officer:
Jack Stephen Tucker
Email: info@hijack.co.in
Phone: +91 70211 95951
Address: 179, Lane 2A, Alto Bella Vista, Sangolda, Porvorim, Bardez, Goa 403511, India
We aim to resolve all grievances within 30 days.
9. Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law.