Policies

Terms of Service

Last updated: 18 September 2026

These Terms govern your use of www.hijack.co.in ("Hijack", "the Service"), operated by Jack Stephen Tucker, a sole proprietor in India, registered under Udyam registration number UDYAM-GA-0061593, with place of business at 179, Lane 2A, Alto Bella Vista, Sangolda, Porvorim, Bardez, Goa 403511, India ("we", "us"). "The Performer" means whichever independent performer — a musician, DJ or venue — is running the live performance you are attending through the Service.

By using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. What the Service is

Hijack is a platform that lets independent live performers take song requests from their audience during a live performance, and receive a fee for a request where a guest chooses to pay one. Each Performer uses the Service under a separate agreement with us (our Performer Agreement) and is an independent party, not our employee, agent, or partner — a Performer is solely responsible for their own performance.

Where you pay a fee for a request, that payment is collected by us and paid on to the Performer, less a service fee we retain for operating the Service — see Section 6. The fee shown to you at checkout is fixed at the time of payment and is not affected by how it is later divided between us and the Performer.

2. Eligibility

You must be 18 years of age or older to use the Service and to make any payment through it. By using the Service you confirm that you meet this requirement. We do not knowingly permit use of the Service by anyone under 18.

You must be physically present at a venue where the Performer is performing, during that performance, in order to submit a request.

3. What a song request is

A song request is a request that the Performer perform a specific song during a live performance. Requests may be submitted free of charge, or at one of several paid tiers listed on the Pricing page.

• Free request — submitted without payment, considered at the Performer's discretion after all paid requests.
• Paid request — submitted at one of the published tiers. Each tier includes the benefits of every tier below it, and is placed in the request queue ahead of all free requests.

Paid requests are ordered by the amount paid, highest first. A later, higher-tier request may therefore be placed ahead of an earlier, lower-tier one. Requests at the same tier are ordered by the time payment was confirmed.

Tiers may include additional benefits, which are stated against each tier on the Pricing page and may include your message being displayed publicly on the live set list, a spoken acknowledgement during the performance, a reply from the Performer, or eligibility to add a photograph to the venue display. The benefits attached to your request are fixed at the time of payment and are not affected by any later change to the published tiers.

Requests may include an optional message to the Performer.

4. What you receive, and what is not guaranteed

A request is a request, not a purchase of a guaranteed performance.

Submitting a request — including a paid request at any tier — does not guarantee that the song will be performed. The Performer may accept or decline any request for any reason, including:

• the song is not in the Performer's repertoire;
• the song is unsuitable for the venue, audience, or point in the set;
• the performance ends before the request is reached;
• the request contains offensive, discriminatory, harassing, or unlawful content;
• the venue or event organiser objects.

A paid request purchases a position in the request queue and the benefits stated for its tier. It does not purchase a guarantee of performance. Paid requests at every tier are subject to the same right of decline, and the same full refund on decline.

If a benefit stated for your tier cannot be provided — for example the performance ends before a spoken acknowledgement is given, or no display slots remain — that request is refunded in full on the same terms.

5. Fees

Fees for each request type are listed on our Pricing page. Fees are displayed in Indian Rupees (INR) and are inclusive of all applicable taxes. The fee shown at the point of payment is the fee you will be charged.

6. Payment

Payments are processed by Razorpay, a payment aggregator authorised by the Reserve Bank of India. We do not collect, store, or have access to your card number, UPI PIN, bank credentials, or any other payment authentication data.

Where you pay a fee for a request, that payment is collected into our own account with Razorpay. We retain a service fee from it and pay the remainder to the Performer's own linked bank account, through Razorpay's standard settlement process. This does not change what you are charged: the fee you pay at checkout is the same regardless of how it is later divided between us and the Performer.

7. Acceptable use

You agree not to:

• submit requests containing content that is unlawful, obscene, defamatory, harassing, discriminatory, or that infringes any third party's rights;
• submit requests that identify or target any individual without their consent;
• use the Service to advertise, solicit, or promote any product or service;
• attempt to interfere with, disrupt, reverse-engineer, or gain unauthorised access to the Service;
• submit automated or bulk requests.

We may decline any request, refund any payment, and restrict access to the Service where we reasonably believe these Terms have been breached.

8. Messages you submit

Messages submitted with a request may be displayed publicly on screens at the venue and on the Service's request queue. Do not submit anything you would not want displayed publicly. We may decline to display, or may edit or remove, any message at our discretion.

9. Intellectual property

The Hijack name, branding, interface, and software are owned by Jack Stephen Tucker. Song titles and recordings referenced in the Service remain the property of their respective rights holders. The Service does not distribute, stream, sell, or reproduce any musical recording. Public performance licensing at the venue is the responsibility of the venue and the Performer under applicable Indian law.

10. Availability

The Service is provided on an "as available" basis. It depends on network connectivity at the venue and on third-party payment infrastructure. We do not warrant uninterrupted or error-free operation. If the Service becomes unavailable after you have paid and your request cannot be performed, the fee is refunded in full.

11. Limitation of liability

To the maximum extent permitted under applicable Indian law, our total liability to you in connection with the Service is limited to the total amount you paid through the Service in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability under the Consumer Protection Act, 2019.

12. Grievances

If you have a complaint about the Service, contact our Grievance Officer:

Jack Stephen Tucker
Email: info@hijack.co.in
Phone: +91 70211 95951
Address: 179, Lane 2A, Alto Bella Vista, Sangolda, Porvorim, Bardez, Goa 403511, India

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

13. Changes to these Terms

We may update these Terms. The current version is always available at this page with the "Last updated" date above. Continued use of the Service after a change constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of India. The courts at Bardez, Goa have exclusive jurisdiction over any dispute arising from them.

15. Contact

Jack Stephen Tucker
179, Lane 2A, Alto Bella Vista, Sangolda, Porvorim, Bardez, Goa 403511, India
Email: info@hijack.co.in
Phone: +91 70211 95951

Privacy Policy

Last updated: 18 September 2026

This policy explains what personal data Jack Stephen Tucker ("we", "us") collects through www.hijack.co.in ("Hijack"), why we collect it, and what rights you have over it. Most of it concerns guests at a performance; section 7 covers performers, who have an account and about whom we hold more.

We are the Data Fiduciary for this data under the Digital Personal Data Protection Act, 2023 (DPDP Act). Our contact details are at the end of this policy.

1. Our approach

Hijack is designed to collect as little personal data as possible. As a guest you do not need an account to use it, you do not need to give us your name, and we never see your payment credentials. Performers do have an account, because we have to pay them — see section 7.

2. What we collect

Data you give us

Data collected automatically

Payment data we do not collect

Payments are processed by Razorpay, a payment aggregator authorised by the Reserve Bank of India. Your card number, UPI PIN, bank credentials and other authentication data are collected and processed by them directly. We never receive or store them. We receive only a transaction reference, the amount, and whether the payment succeeded, failed, or was refunded.

3. Consent

We process your personal data on the basis of your consent, which you give when you submit a request. Before you submit, you will see a clear notice describing what data is collected and for what purpose.

You may withdraw your consent at any time by contacting us using the details below. Withdrawing consent is as easy as giving it. Withdrawal does not affect processing carried out before withdrawal, and we may retain data where we are legally required to (see Retention below).

Where your data is needed to complete a payment or refund already in progress, we will complete that transaction before deleting the associated records.

4. Purposes — and what we will not do

We use your data only to:

• display and manage your song request;
• process your payment and any refund;
• notify you of the outcome of your request;
• prevent fraud and abuse;
• comply with legal and tax obligations.

We do not sell your personal data. We do not share it with advertisers. We do not use it for behavioural advertising or profiling. We do not use it to train machine learning models.

5. Photographs on the Wall

The Wall is an optional feature. You are never required to use it, and nothing else about your request depends on it.

Before you post

• Only post a photograph you took yourself, or that you have the right to post.
• If other people appear in the photograph, ask them first. By posting, you confirm that everyone identifiable in it is aware and has agreed to it appearing publicly.
• Do not post a photograph of anyone under 18.
• Do not post anything you would not be comfortable being seen indefinitely, by anyone.

Review before publication

Every photograph is reviewed by Jack Stephen Tucker before it appears. Submitting one does not guarantee publication, and a photograph may be declined or removed at any time without notice — for example if it shows someone who has not agreed to appear, or is otherwise unsuitable. If you edit a published post, it returns to review and is hidden again until re-approved.

Removing a photograph

You can ask us to take your photograph down at any time, and we will remove it from public view. Write to info@hijack.co.in. You do not have to give a reason. If you appear in someone else's photograph and did not agree to it, contact the same address and we will remove it — you do not need to have used this service yourself to make that request.

What we cannot undo

Because the Wall is public, we cannot control copies made by others while a photograph was visible — for example screenshots, or copies cached or indexed by search engines. Removing a photograph stops us from displaying it and deletes it from our storage, but it cannot retrieve copies already taken by third parties. Please take this into account before posting.

6. Who we share data with

Requests and display names you submit may be shown publicly on screens at the venue and in the request queue visible to other guests. Do not include anything in a request or message that you do not want to be public.

7. If you perform on Hijack

Everything above concerns guests at a performance. Performers — artists, DJs and venues — have an account, and we hold more about them. This section is only about that.

What we hold

Emails we send you

If you have an account, we send you:

• a monthly summary of what you earned, the shows you played and what was requested; and
• reminders to finish setting up, if you signed up but have not yet added your songs, your page or your bank details.

Every one of these carries a link to stop them, and stopping them takes effect immediately. Notices about the account itself are not affected — if your account is about to be closed we will still tell you, because not telling you would be worse.

We do not send you marketing, and we do not give your email address to anyone else for theirs.

If you sign up and never set anything up

An account that is never used is personal data we have no reason to keep. If you sign up and add nothing — no songs, no performances, no requests — we will email you about it, and if it is still empty seven days after that warning we close the account and delete it.

This only ever applies to an account with nothing in it. If you have added songs or played a performance, your account is not closed this way, whether or not you finished every setup step.

Afterwards we keep a record that an account was closed and when. That record contains no name, no email address and no other personal data.

8. Where data is stored

Your data is stored on servers located in Singapore. This is outside India. Under the Digital Personal Data Protection Act, 2023, personal data may be transferred outside India except to territories the Central Government has notified as restricted, and Singapore is not currently notified as restricted. Your rights under this policy apply in full regardless of where your data is stored. We do not receive or store card, UPI or bank credentials at all — those are handled by Razorpay.

9. Retention

After these periods, data is deleted or irreversibly anonymised.

10. Security

We protect your data with encryption in transit (HTTPS/TLS), encryption at rest, access controls limiting access to those who need it, and regular review of our systems. No system is perfectly secure, but we take reasonable safeguards as required under the DPDP Act. In the event of a personal data breach, we will notify the Data Protection Board of India and affected users as required by law.

11. Your rights

Under the DPDP Act, you have the right to:

• Access — obtain a summary of the personal data we hold about you and how it is processed;
• Correction — have inaccurate or incomplete data corrected or completed;
• Erasure — have your data deleted, unless we are legally required to retain it;
• Nominate — nominate another person to exercise these rights on your behalf in the event of your death or incapacity;
• Grievance redressal — raise a complaint with us and receive a response.

To exercise any of these rights, contact us at info@hijack.co.in. We will respond within 2 days.

If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.

12. Children

The Service is intended for adults aged 18 and over. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18, we will delete it. We do not carry out tracking, behavioural monitoring, or targeted advertising directed at children.

13. Cookies and similar technologies

We use only what is necessary to operate the Service: a session identifier to keep your request associated with your device during a performance. We do not use advertising or cross-site tracking cookies.

14. Changes to this policy

We may update this policy. The current version is always available at this page with the "Last updated" date above. Where changes are significant, we will make them prominent before they take effect.

15. Contact and Grievance Officer

Data Fiduciary: Jack Stephen Tucker
Address: 179, Lane 2A, Alto Bella Vista, Sangolda, Porvorim, Bardez, Goa 403511, India

Grievance Officer: Jack Stephen Tucker
Email: info@hijack.co.in
Phone: +91 70211 95951

We acknowledge privacy enquiries within 48 hours and respond substantively within 2 days.

For any other enquiry, see our Contact Us page.

Refund and Cancellation Policy

Last updated: 18 September 2026

This policy applies to all payments made through www.hijack.co.in ("Hijack"), operated by Jack Stephen Tucker.

Summary

1. When you are entitled to a full refund

You receive an automatic full refund of your service fee in each of the following cases:

This applies equally at every paid tier. A paid request buys a position in the queue and the benefits stated for its tier, not a guarantee of performance — so if a request at any tier is declined or not reached, it is refunded in full on the same terms.

The same applies if a benefit stated for your tier cannot be provided: for example, if the performance ends before a spoken acknowledgement is given, or no display slots remain when you try to use one. You are refunded the full amount you paid.

2. When a refund is not due

A refund is not due once the Performer has performed the requested song. At that point the service has been delivered.

Requests submitted using the free option involve no payment and therefore no refund.

We may decline to refund, and may restrict access to the Service, where a payment is found to be fraudulent or in breach of our Terms of Service.

3. Cancelling a request

You may cancel a paid request at any time before the Performer has accepted it, from the request queue screen. A cancelled request is refunded in full and automatically.

Once the Performer has accepted a request, it can no longer be cancelled, because the Performer has committed to performing it.

4. How and when refunds are paid

Refunds are initiated automatically within 24 hours of the triggering event. No action is required from you.

Refunds are returned to the original payment method used. We cannot refund to a different account, card, or UPI ID.

Once initiated, the time for the money to reach you depends on your bank or payment provider:

These timelines are set by your bank and the payment network, not by us. Our part — initiating the refund — is complete within 24 hours.

5. Amount refunded

Refunds are always for the full amount you paid. We do not deduct processing fees, service charges, or any other amount from a refund.

6. Currency

All payments and refunds are made in Indian Rupees (INR).

7. If your refund has not arrived

If a refund has not reached you within 10 working days of the request being declined, contact us with the date and amount of the transaction and, if you have it, the transaction reference:

Email: info@hijack.co.in
Phone: +91 70211 95951

We will acknowledge within 48 hours and investigate with our payment provider. If the delay is on our side, we will resolve it within 7 working days.

8. Grievances

If you are not satisfied with how a refund has been handled, escalate to our Grievance Officer:

Jack Stephen Tucker
Email: info@hijack.co.in
Phone: +91 70211 95951
Address: 179, Lane 2A, Alto Bella Vista, Sangolda, Porvorim, Bardez, Goa 403511, India

We aim to resolve all grievances within 30 days.

9. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law.

Pricing

Requests are priced by the performer you are requesting from, so there is no single price list. The prices that apply to you are shown in full — in Indian Rupees, inclusive of all applicable taxes — before you pay, and a free option is always available.

How pricing works

This Service is used by many performers, and each performer sets their own request tiers for their own performances: how many tiers there are, what each is called, what each costs, and which benefits each one adds. A tier that exists at one performance may not exist at another, and the same tier name may cost a different amount.

The prices that apply to you are therefore the ones displayed on the request screen for the performance you are attending, at the time you make the request. Every tier is shown with its name, its price and the benefits it adds before you choose one, and before any payment is taken.

What is the same at every performance

Performers choose their own prices, but they cannot change any of the following. These apply to every request made through the Service:

• There is always a free option. A free request costs nothing and is considered after all paid requests.
• Tiers are cumulative. Each paid tier includes everything in the tiers below it and adds at least one further benefit, so paying more never buys less.
• Prices are in Indian Rupees and include all applicable taxes.
• Benefits come from the fixed list below. A performer decides which benefits attach to which of their tiers. They cannot invent new benefits or write their own, so nothing can be promised that the Service is not built to deliver.
• Any minimum on a particular song is shown before you choose. A performer may set some songs to require a higher tier — that requirement appears on the song itself and on the request screen, and it never introduces a price outside the tiers listed for that performance.
• The refund terms are identical for every performer and are set out in the Refund and Cancellation Policy.

Benefits a tier can include

This is the complete list of benefits that any paid tier can carry. A tier displays the benefits it adds at the moment you choose it.

A performer may also offer a priority add-on, chargeable on top of a paid tier. Where it is offered, its price is shown alongside it before you pay; where it is not, it does not appear at all.

How the queue is ordered

Paid requests are ordered by the amount paid, highest first. A later, higher-tier request can therefore be placed ahead of an earlier, lower-tier one. Requests at the same tier are ordered by the time their payment was confirmed. Free requests are considered only after all paid requests.

What you're paying for

You are paying for a song request to be placed in the queue for a live performance, and considered by the performer, together with the specific benefits listed for the tier you choose.

A request is not a guarantee that the song will be played. The performer may decline any request — because it isn't in the repertoire, doesn't suit the room, or the set ends first.

If a tier benefit cannot be delivered — for example the set ends before your shout-out is given — that request is refunded in full on the same terms.

Where a performer offers the Wall, it unlocks on your total spend at a single performance, not on one request, so several smaller requests can reach it together. Wall slots are limited and are allocated first come, first served; if none remain, that benefit cannot be provided and the request is refunded in full on request.

Payment methods

Payments are processed by Razorpay, a payment aggregator authorised by the Reserve Bank of India. We never see or store your card number, UPI PIN, or bank credentials.

No hidden charges

The price shown when you submit a request is the price you pay. There are no booking fees, convenience fees, or hidden charges added at checkout. There is no subscription and no account required.

Currency

All prices are in Indian Rupees (INR). The Service is available only at live performances in India.

Questions about pricing: info@hijack.co.in

Contact Us

Hijack is run by one person. Messages come to me directly.

Business details

Jack Stephen Tucker

Sole proprietorship in India
Udyam Registration Number: UDYAM-GA-0061593

Registered address

179, Lane 2A, Alto Bella Vista
Sangolda, Porvorim
Bardez, Goa 403511
India

Get in touch

Email: info@hijack.co.in
Phone: +91 70211 95951
Hours: 10:00-18:00 IST, Monday to Saturday

We respond to all enquiries within 48 hours.

Specific enquiries

Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000:

Jack Stephen Tucker
Email: info@hijack.co.in
Phone: +91 70211 95951
Address: as above

Grievances are acknowledged within 48 hours and resolved within 30 days.